Terms and Conditions

1. Introduction

Welcome to IndigoStream Solutions. By accessing our website and utilizing our Business Process Outsourcing (BPO) services, you agree to comply with and be bound by the following terms and conditions. These terms govern the relationship between IndigoStream Solutions ("Company", "we", "us", or "our") and you ("Client", "User").

2. Services Provided

IndigoStream Solutions provides comprehensive BPO services including, but not limited to:

• Information Technology Outsourcing
• Customer Support and Experience Management
• Human Resources and Payroll Administration
• Financial Process Outsourcing
• BPO Strategic Consulting

Specific service levels, deliverables, and timelines are defined in individual Service Level Agreements (SLAs) executed between IndigoStream and the Client.

3. Data Security and Confidentiality

Operating from our headquarters in the Cayman Islands, we adhere to stringent international data protection standards. We maintain physical, technical, and administrative safeguards to protect sensitive business information. Clients are responsible for ensuring that the data provided to us has been collected in accordance with applicable privacy laws in their respective jurisdictions.

4. Payments and Billing

Unless specified otherwise in a Master Service Agreement (MSA), all invoices are due within 30 days of the invoice date. Late payments may be subject to interest charges as per the statutory rates applicable in our jurisdiction.

5. Intellectual Property

All content, branding, proprietary methodologies, and technology platforms used by IndigoStream Solutions remain the exclusive property of IndigoStream Solutions. Clients are granted a limited license to use deliverables specifically produced for their business as part of the paid services.

6. Limitation of Liability

IndigoStream Solutions shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, except where clearly defined by contract or law.

7. Contact Information

For questions regarding these Terms and Conditions, please reach out via the following channels: